FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

Are PCP and HP eligibility criteria different?

Yes, they can be. PCP (Personal Contract Purchase) sometimes has stricter criteria, because it involves a larger deferred payment (the optional final payment). HP (Hire Purchase) tends to be more straightforward, as you’re paying the full balance of the car over the term. Ultimately, it depends on the individual lender’s requirements.

Can I get good car finance with a large deposit?

A larger deposit usually lowers your monthly payments and may improve your chances of being accepted. However, on PCP (Personal Contract Purchase) agreements, some lenders cap the maximum deposit you can put down.

If you want to understand how a larger deposit may increase your monthly payments, find a car on our website and use the finance calculator on the page. You can adjust the deposit, term, and mileage (for PCP) to see how the payments change.

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Can I get car finance with no deposit?

Yes, many lenders offer no-deposit finance, meaning you can drive away without paying anything upfront. Keep in mind that putting down a deposit can reduce your monthly payments, so it’s worth experimenting with the calculator on our car pages to see the difference.

If you want to understand how much the monthly payments may be on a vehicle, find a car on our website and use the finance calculator on the page. You can adjust the deposit, term, and mileage (for PCP) to see how the payments change.

Can I get a new car with existing finance?

It’s often possible. Some lenders may require you to settle your existing finance agreement first, which can be done by part-exchanging your current car or selling it privately. Others may allow you to take out a second agreement if your credit profile and affordability are strong enough. To see what applies in your case, start with our free eligibility tool.

What documents do I need for a car finance application?

Most lenders will ask for a valid form of ID (such as a driving licence or passport). You may also be asked for recent proof of address and proof of income, such as payslips or bank statements (usually dated within the last 90 days). Some lenders may request additional documents depending on your circumstances.

Can I get rid of my car on finance?

Yes, you can, but you’ll need to settle the outstanding finance balance first. This can be done in a few different ways:

Paying the settlement figure directly to your lender – You can request a settlement figure and pay off the balance in full.
Selling the car privately – Use the proceeds from the sale to clear your finance.
Part-exchanging your car with us – We’ll settle the finance as part of the new deal, and any equity left over can go towards your next car.

You may also have the option of ending your agreement early under what’s called “voluntary termination.” This is where, once you’ve paid (or are willing to pay) around 50% of the total amount payable on your contract, you can hand the car back and walk away. The exact amount will be shown in your agreement, and you may still be liable for charges such as damage or excess mileage.

If you’re within the first 14 days of signing your finance agreement, you also have a cooling-off period, which allows you to withdraw from the contract without penalty.

The rules vary depending on whether your agreement is PCP (Personal Contract Purchase) or HP (Hire Purchase), so it’s always best to check with your finance provider. They’ll confirm your settlement figure and explain your options.

Can I get a payment holiday on car finance?

Whether you can take a payment holiday depends entirely on your finance provider. Some lenders may allow it in certain circumstances, while others may not offer this option at all. If you’re already in an agreement, the best step is to contact your lender directly to discuss what support might be available.

What credit score do I need to get car finance?

There isn’t a set score that guarantees approval. A higher score usually makes it easier, but customers with lower scores can still be approved if they can show steady income and affordability. The quickest way to check is through our free eligibility tool, which doesn’t affect your credit score.

How much can I claim on my extended warranty?

There's no cap on the number of claims during your agreement. On a standard extended warranty each claim can be up to the purchase price of your car; on the EV extended warranty each claim is paid up to £5,000.

How much does the extended warranty cost?

It's a one-off price with no monthly billing. For petrol, diesel and hybrid cars it's £699 for 12 months, £1,099 for 24, £1,399 for 36 and £1,699 for 48 months. EV cover is £999 for 24 months, £1,199 for 36 and £1,399 for 48. Prices can vary for Jaguar Land Rover vehicles and cars over £30,000 — your Carsa team will confirm the exact figure at handover.

Is the Carsa extended warranty an insurance product?

No. It's a Mechanical Failure Warranty — not an insurance product, and not regulated by the FCA. It covers the cost of repairing covered components if they suddenly fail, and it's completely optional. Every Carsa car also comes with a free 90-day warranty as standard.

EV? ICE? Hybrid? Plug-in Hybrid? What does it all mean?

It's an alphabet soup out there, so here's the plain-English version. There are three main types of vehicle we sell, and the easiest way to tell them apart is to ask one question: do you plug it in, and what powers it?

ICE — Internal Combustion Engine. The traditional setup: a petrol or diesel engine, no electric motor, no plug. This is what most cars on the road still are. You fill up at the pump and go.

EV — Electric Vehicle (sometimes called fully electric or battery electric). Runs purely on a battery and electric motor — no petrol or diesel involved at all. You charge it by plugging it in, either at home or at a public charger. Cheaper to run per mile and nothing coming out of the exhaust, but you'll want to think about where you'll charge it.

Hybrid — A mix of both worlds: a petrol or diesel engine and an electric motor with a battery. The car decides when to use each to save fuel. Hybrids break down into two types, and the difference comes down to whether you plug them in.

Self-charging / mild hybrid — You never plug these in; they charge their own battery as you drive (partly through braking). Some are tuned for fuel efficiency, others for a bit of extra poke and smoother stop-start running — many BMWs, for example, use a mild hybrid setup for exactly that. Think of it as a petrol or diesel car that's given a helping hand by a small electric system.

Plug-in Hybrid (PHEV) — As the name suggests, you plug these in to charge a bigger battery. That lets you drive a decent distance on electric alone (usually somewhere in the region of 20–40 miles, depending on the car) before the engine takes over for longer journeys. Great if you've got a short daily commute you can do on electric but still want the engine there for longer trips and no range worries.

The quick way to remember it: ICE never plugs in and has no electric help. Self-charging and mild hybrids never plug in but charge themselves. Plug-in hybrids plug in but keep the engine as backup. EVs only plug in, with no engine at all.

Do I need to cancel my direct debits for road tax or insurance?

Yes. Once the sale is complete contact your insurance company to cancel your policy. The DVLA will automatically cancel your road tax and refund any full months remaining. Cancel any direct debits to avoid being charged again though you should wait until you have received your tax refund first.

How long is my guaranteed valuation valid for?

Your guaranteed valuation is valid for 7 days from the date it is issued provided the vehicles condition and details remain as described.

What happens after I accept your offer?

Once you accept our guaranteed valuation you will be able to select your preferred handover appointment time. You will receive a confirmation email with details of what to bring and what to expect on the day.

What happens at my appointment?

The process typically takes 30-45 minutes. We will inspect your vehicle verify your ID via YOTI then complete the paperwork and payment if you are happy to proceed.